Send us your comments

Do you have comments or concerns about your Medicare coverage? Issues regarding getting your needed prescriptions from your Part D plan, or a Medicare Advantage plan representative's marketing practices? Let us know at .

We are dedicated to making Medicare's program work well for all beneficiaries. Your feedback from your own or your client's concerns and experiences with Medicare, will guide our Medicare advocacy efforts with key policy and decision-makers in both California and nationally with the Centers for Medicare and Medicaid Services (CMS) and Congress.

  • 11Aug

    The CLASS Act, part of the recent health care reform legislation, establishes a national voluntary cash benefit long-term care (LTC) insurance program.  Many of the program details, however, such as when and how people will be able to enroll, what premium amounts will be charged, which federal government agency will administer the program, etc. have yet to be figured out. Because these gaps leave a lot of ambiguity, we created a Frequently Asked Questions about the CLASS Act section on our website to answer some common questions and clarify what we know for certain now and what questions will be answered and by whom in the near future.

    Some of the FAQs include:

    • Who is eligible for the CLASS Act LTC insurance program?
    • If I need long-term care insurance now, should I buy it or just wait for the CLASS Act program to begin?
    • What benefit amount will the CLASS Act program pay if I require long-term care?
    • How much will the premiums be and how will they be collected?
    • Do I have to enroll in the CLASS Act program? What if I don’t want to?

    See our FAQs on the CLASS Act.

    See our CLASS Act Summary for more detailed information, and our long-term care section for general information on LTC.

  • 29Apr

    A new federal long-term care insurance policy was created through the Patient Protection and Affordable Care Act (PPACA, P.L. 111-148, March 23, 2010), the health care reform legislation signed by the President. PPACA includes the Community Living Assistance Services and Supports (CLASS) Act, and is a part of the legislative legacy of Senator Ted Kennedy. The Act establishes a national voluntary long-term care insurance program for actively employed individuals through a payroll deduction system, and will give beneficiaries about $50 or more a day to pay (depending on one’s ‘functional’ assessment’) for long-term care expenses. People who pay into the program and later require benefits will have a wide range of options on how to spend them. For example, they can choose whether to spend their benefits on cooking and transportation help or rent in a long-term care facility.

    The Secretary of Health and Human Services will issue regulations to spell out the details of the CLASS Act no later than October 1, 2012, with a period for public comment. Those regulations will then explain the program’s method of operation, the premiums for each population group, how people will qualify for and obtain benefits, how decisions can be appealed, and a host of other program details.

    Our updated summary on the CLASS Act, by CHA’s Training and Policy Specialist, Bonnie Burns, reviews the CLASS Act provisions – what’s in the law that will become this new long-term care benefit program. Below is a highlight of some of the summary details.

    As mentioned, the CLASS Act establishes a national voluntary long-term care insurance program for actively employed individuals through a payroll deduction system. While working individuals can opt out of this voluntary premium deduction program, premium penalties will apply to any later enrollment. Individuals enrolled in the program must pay premiums for a minimum of 60 months, known as a vesting period, before becoming eligible for benefits.

    CLASS Act benefits are intended to help individuals maintain their independence and support an impaired person living at home, in the community, or in an institutional setting of their choice. The program will pay a sliding scale cash benefit averaging $50 a day that can be used to purchase typical home and community based long-term care assistance, and other non-medical services. The actual daily benefit amount an individual receives will be based on an assessment of the functional limitations of a covered individual.

    CLASS benefits are in addition to any Medicaid benefits, and cannot supplant or replace those benefits. CLASS Act benefits also cannot have any effect on eligibility, continued eligibility, benefits or services provided by any federal, state, or locally funded assistance program.

    Premiums
    Premiums will be the exclusive funding source for the program and legislative language specifically prohibits the use of taxpayer funds. Premiums can be based on the age of an individual when enrolling in the program but not on any health conditions they might have. Actual premium amounts will depend on a number of factors including initial and ongoing projections of how many people are likely to enroll and stay in the program, the anticipated health status of those enrollees over time, the kind of care enrollees are likely to need, and the amount and cost of the services they use. Up to 3% of program funds can be used annually for the program’s administrative expenses.

    Premiums and benefits of the program are treated in the same manner as a tax qualified long-term care insurance contract for qualified long-term care services, making premiums, deductible and benefits non-taxable under the same standards as commercial tax qualified insurance products.

    Enrollment
    Enrollment is automatic through a payroll deduction system for active workers age 18 and older, although individuals are allowed to opt out, and employers can opt not to participate. There is no provision for non-working spouses or other non-working individuals to enroll.

    However, an enrollee can continue their enrollment once they are no longer working, but they must have been actively employed for a minimum of 3 years during at least the first 5 years of enrollment.

    Low-income individuals who meet the requirements for active employment, and full-time students who are working can enroll in the program. These individuals pay a nominal monthly premium of $5, with annual increases based on the Consumer Price Index (CPI). A nominal premium must be maintained for low-income and full-time students who are actively employed.

    Full-time students who stop working can stay enrolled in the program and pay a premium based their age when they first enrolled in the program. Both low-income individuals and working students are required to self-certify their status annually, which will be verified through government data matches.

    Delayed Enrollment, Re-Enrollment and Disenrollment
    Individuals who choose not to enroll by opting out when eligible to enroll have a chance to re-enroll every 2 years. When they re-enroll, a late enrollment penalty of 1% will be added to their monthly premium. Individuals disenrolling will have a 90-day window to re-enroll at the same premium and retain their vesting credit equal to their prior months of coverage. After 90 days, but within 5 years, an actively working individual can re-enroll at the premium for their current age. However, the Secretary will determine the amount of vesting credit for prior months of coverage. Five years after disenrollment an individual will not receive any credit for prior months of coverage, no vesting credit, and premiums will be based on their current age plus a premium penalty for each month of non-coverage.

    The law also calls for the Secretary to enter into agreements with public and private groups in each state to provide advice, assistance and counseling services on this new benefit.

    For more details, please see our updated summary report, Community Living Assistance Services & Supports (CLASS) Act Passed with Health Reform Legislation.

  • 18Mar

    A new federal long-term care insurance policy will become available if the Community Living Assistance Services and Supports Act is passed as part of the current proposed health care legislation. The new program will be a voluntary opt-in insurance plan that would give beneficiaries up to $75 a day to pay for long-term care expenses.  While the premium amounts for this plan have yet to be determined, people who pay into the program and later require benefits will have a wide range of options on how to spend them. For example, they can choose whether to spend their benefits on cooking and transportation help or rent in a long-term care facility.

    This is a significant change for many reasons. The main reason is that this is the federal government’s first step in covering long-term care with a national plan (not including Medicaid, which is used for nursing-home care but isn’t a long-term care insurance plan).

    Below is a summary of important points to know about the CLASS Act should this legislation be passed. These were summarized by Bonnie Burns, our Training and Policy Specialist, in a recent article in Reuters.

    • That $75 daily benefit could help a moderately impaired person get the help they need to stay in their home and on the job longer. But it’s not even close to what you’d need to cover full-time assisted living in a decent facility, or life in a nursing home. That’s closer to $200 a day, according to MetLife’s latest survey.
    • Medicaid covers nursing-home care for people who no assets and are poor. Nothing (except for personal savings and private long-term care insurance) covers an extended stay in a nice assisted living facility. If you’re living in an assisted living facility and you run out of money, you’re most likely to get kicked out and be sent to a nursing home.
    • Private long-term care policies, which have been developed and promoted as the solution to budget-busting long-term care bills, have had a lot of problems, including sharply rising premiums, lack of stability of the underwriting company, failure to pay expected benefits, and heavy-handed promotions to people who probably shouldn’t be buying those policies. The National Association of Insurance Commissioners has reported logging an ever-increasing number of consumer complaints about long-term care insurance.
    • Increased government regulations, mostly at the state levels, are helping those policies shape up. The argument for buying insurance now is always that if you wait too long, you may develop a condition that disqualifies you from buying it later. That’s true, but long-term care insurance is a product most people buy and don’t expect to use for a couple of decades, or longer. It makes more sense to wait for a solid plan before buying it.
    • Insurance companies like Genworth, a major long-term care player, are already trying to figure out how to integrate the federal program into their policies. Some companies may simply deduct the government’s $75-a-day plan from their own benefits. That should make their policies cheaper. Other companies may let you keep that $75 for extras, like a second policy. Some policies that have already been sold, may have a ‘coordination of benefits’ provision in them that will be affected by the new government plan. Make sure to check your policy.
    • Figure out if you’re a reasonable candidate for long-term care insurance. It’s a policy designed to protect your assets if you need that kind of care. If you don’t have very much money, don’t bother to buy a policy because you’re likely to spend down your own funds quickly and qualify for Medicaid. If you have loads of money, you can pay your own long-term care costs. If you have assets in the middle, say between $75,000 and $2 million, you should consider buying a policy. Even if you have enough money to pay for your own care, you may want to buy a policy to protect your children’s inheritance and budget. (If that’s the case, you could always ask your kids to help with the premiums.)
    • Check out your state’s insurance regulator before buying a policy. Find them through the NAIC (www.naic.org/state_web_map.htm). Some states have stronger long-term care insurance regulations than others. Some also offer partnerships with the policies, so that purchasers only have to buy enough insurance to cover them for 5 years, and then can get state funding for care needs that exceed that period.
    • Don’t buy long-term care insurance without vetting the insurer. The policy has to last decades; you don’t want to pay premiums to a company that will go under in 5 or 10 years. Check the firm’s ratings with key agencies. You can see a list of the strongest and weakest long-term care insurance companies at Weiss ratings.
    • Make sure you buy a policy that includes inflation protection for benefits. And don’t buy a plan unless you are confident that you could continue to keep the policy in force, even if rates rose 20% or more.

    See Bonnie Burn’s full summary of the CLASS Act for more information.

  • 08Feb

    A growing number of older Americans are selling their life insurance policies to help pay for retirement expenses and/or long-term care (LTC). These transactions are also known as “life settlements,” “senior settlements,” or “viatical settlements” if a person is terminally ill. While this may be an appealing option for some, people should use caution.

    In a recent AARP article, Selling Your Life Insurance? Proceed With Caution, Bonnie Burns, our Training and Policy Specialist, comments that most people don’t realize: 1) there may be tax consequences to selling a policy, and 2) money from a life settlement could affect their ability to qualify for public assistance like Medicaid.

    People also often aren’t aware that their personal health information can be shared widely during the application process. Once someone accepts a settlement, providers can often check up on a person’s health as well. As Bonnie says, people basically sign away their privacy.

    Another factor to ponder is whether a person selling their life insurance policy would be able to buy another one later. Each person has a maximum amount for which their life can be insured, and depending on the policy sold, they may not have a substantial amount left to insure. Also, buying another policy when one is older may mean higher monthly premiums.

    In addition, because commissions on sold life insurance policies can be as much as 30%, some, though not all, agents can be quite aggressive in their sales tactics.  To protect themselves, people should involve their children in their discussion and consult with a financial or tax adviser before making any choices. They can contact California Department of Insurance (CDI) to make sure the agent their working with is licensed and doesn’t have any complaints filed against him/her.

    To learn more about how life settlements work, their history, what to watch out for, and some alternatives, see:

    1. The full AARP article, Selling Your Life Insurance? Proceed With Caution.
    2. Our newsletter article, Gambling on Death? Trends in the Buying and Selling of Death Benefits.

    See our long-term care section for more information on options for financing LTC.

  • 20Jan

    The CLASS Act is part of the legislative legacy of Senator Ted Kennedy, is an important legislative piece for planning for the long-term care needs of our country and is included in both the Senate and the House versions of health care reform.

    Bonnie Burns posted this summary of the CLASS Act — it gives a broad overview of the major provisions of the Act, with notations where the Senate and House versions differed as of its writing on January 15, 2010.

  • 02Dec

    More than one million Californians, including adults, children with disabilities, and the elderly, used some type of long-term care (LTC) service in 2007. This number is projected to rise exponentially as the population ages and the number of working-age people with disabilities grows.

    To address this growing population, the California HealthCare Foundation (CHCF) recently launched a new website rating thousands of the state’s long-term care providers on a wide range of quality of care measures — information that will help consumers and their families make important choices in the planning of their health care.

    The free online service, CalQualityCare.org, rates the care provided by nursing homes, hospice programs, and home health agencies, where data is available to evaluate performance. The site also provides information on many other kinds of long-term care, including assisted living, retirement communities, and day care options. CalQualityCare.org features an easy-to-use “Long Term Care Assistant” tool that helps consumers choose among long-term care options by asking 10 simple questions.

    This website is completely independent with no commercial relationships that might bias ratings systems. The data are collected exclusively from federal and state agencies.

    Here’s some frequently asked questions (PDF) about this new tool.

    See our Long-Term Care section for more information in general on LTC and LTC insurance.

  • 21Oct

    Yesterday, a federal judge in Oakland, California issued a preliminary injunction order stopping November 1, 2009, cuts to In-Home Supportive Services (IHSS) for more than 130,000 people statewide.  The court decided that plaintiffs were likely to succeed in a lawsuit challenging the state’s use of “functional index” score and ranks, and that the state is prohibited from implementing cuts while the case proceeds.

    This is good news for these 130,000 Californians and their families. To help get the news out and relieve the confusion and fear many IHSS consumers have had about the possibility of IHSS cuts, the court has ordered the state to send a “don’t worry” letter explaining that the cuts will not take place November 1 as previously thought.

    To find out more about IHSS functional index appeals and the status of IHSS cuts, you can join in on the National Senior Citizens Law Center webcast next Monday, Oct. 26th at 12 noon. Contact NSCLC for registration info.

    For more information on Medi-Cal benefits and coverage in general, see our Medi-Cal section.

  • 04Aug

     

    Beneficiaries Using Adult Day Health Care Services Are Hit Hard with State’s Budget Revision
    California’s older adults and people with disabilities who qualify for state-funded adult day health care (ADHC) may be some of the hardest hit from the recent state budget cuts. Governor Schwarzenegger signed the budget revisions last week that reduces the amount of days covered for adult day health care from 5 to 3 days per week. In addition, the budget revision eliminates funding for Alzheimer’s disease programs.
    These cuts pose a significant challenge for many families who may not be able to afford private caregivers. They also create a paradox, as the cuts may, in the long-term, end up costing the state much more money. Adult day health care services help many people continue living at home in their communities, versus living in an institutional setting like a nursing home. With a 40% cut in services, many beneficiaries have to move into an institutional setting, costing the state more than twice the amount of money per person for each day of care. For example, Medi-Cal, California’s Medicaid program pays $76.50 per day for ADHC services, compared with $170 to $200 per day for nursing home care. Beneficiaries Using Adult Day Health Care Services Are Hit Hard with State’s Budget Revision
    California’s older adults and people with disabilities who qualify for state-funded adult day health care (ADHC) may be some of the hardest hit from the recent state budget cuts. Governor Schwarzenegger signed the budget revisions last week that reduces the amount of days covered for adult day health care from 5 to 3 days per week. In addition, the budget revision eliminates funding for Alzheimer’s disease programs.
    These cuts pose a significant challenge for many families who may not be able to afford private caregivers. They also create a paradox, as the cuts may, in the long-term, end up costing the state much more money. Adult day health care services help many people continue living at home in their communities, versus living in an institutional setting like a nursing home. With a 40% cut in services, many beneficiaries have to move into an institutional setting, costing the state more than twice the amount of money per person for each day of care. For example, Medi-Cal, California’s Medicaid program pays $76.50 per day for ADHC services, compared with $170 to $200 per day for nursing home care. 

    California’s older adults and people with disabilities who qualify for state-funded adult day health care (ADHC) may be some of the hardest hit from the recent state budget cuts. Governor Schwarzenegger signed the budget revisions last week that reduces the amount of days covered for adult day health care from 5 to 3 days per week. In addition, the budget revision eliminates funding for Alzheimer’s disease programs.

    These cuts pose a significant challenge for many families who may not be able to afford private caregivers. They also create a paradox, as the cuts may, in the long-term, end up costing the state much more money. Adult day health care services help many people continue living at home in their communities, versus living in an institutional setting like a nursing home. With a 40% cut in services, many beneficiaries have to move into an institutional setting, costing the state more than twice the amount of money per person for each day of care. For example, Medi-Cal, California’s Medicaid program pays $76.50 per day for ADHC services, compared with $170 to $200 per day for nursing home care. 

    For updated information on the California budget, see:

    For information on Medi-Cal and long-term care, see:

  • 30Jun

    The recently proposed budget cuts, particularly those to the In-Home Supportive Services (IHSS) program, will disproportionately affect immigrants and communities of color. Of those people enrolled in IHSS, over 49% of them speak a language other than English at home.

    California Budget Cuts Target Ethnic Elders:
    Seniors and Individuals with Disabilities May Lose Help Needed to Stay Safely in Their Homes
     
    While everyone in California has heard about the budget crisis that threatens crucial health and social services, less has been heard about the people are who could be harmed.  As a group, immigrants and communities of color would be disproportionately hurt by the proposed cuts.   Data obtained by the National Senior Citizens Law Center show that among recipients of In-Home Supportive Services, one of the biggest targets for Governor Schwarzenegger’s cost-cutting, approximately 49 percent speak a language other than English at home. 
     
    In-Home Supportive Services, or IHSS, is a program that provides assistance to seniors and individuals with disabilities so that they can live safely at home instead of in a nursing home.  Under the most recent budget proposals, an estimated 404,000 people would lose services they need to age at home, such as personal assistance with eating and bathing.  Because ethnic elders are more likely to get long term care at home than in a nursing home, cuts to IHSS have a disproportionate impact on California’s racial and ethnic minority families and communities.  More than sixty percent of IHSS recipients aged 65 and older are from communities of color.  In contrast, the majority of nursing home residents are white. 
     
    There are no good alternatives for ethnic elders hurt by proposed cuts.  Most people prefer to age at home, avoiding the expense and isolation of a nursing home.  Furthermore, research shows that non-whites in nursing homes do not get as good care as white residents.  And there simply aren’t enough beds in the state to house all the IHSS recipients whose services would get cut off.  Instead, a senior who is not able to prepare and eat a healthy diet on her own, or who needs some help getting to and from the bathroom, will instead be left to fend for herself.  The result will be weight loss, broken hips—and worse. 
     
    “These short sighted proposals would cause a health crisis and undermine the stability of thousands of families who currently care for their frail and elderly immigrant parents and grandparents,” says National Senior Citizens Law Center attorney Anna Rich.  “The governor and legislature need to stop trying to squeeze savings out of the most vulnerable members of society.”
     
    IHSS is one of many programs supporting vulnerable seniors that are now on the chopping block due to the state’s budget crisis.  Thousands of older immigrants would be left destitute, unable to pay for housing, food, medicine and other necessities by the proposal to eliminate the CAPI program.  Others will find their already low incomes reduced due to rollbacks to the Supplemental Security Income (SSI) program.  Recent legal immigrants and other poor seniors who don’t get SSI would lose access to healthcare.  Any of these cuts alone would be devastating; all together the results are truly unthinkable. 
     
    For questions, or for additional information about how the proposed cuts to In-Home Supportive Services and other programs will impact particular immigrant groups and communities of color, please contact Anna Rich, arich@nsclc.org, 510-663-1055, ext. 305. 

    IHSS provides assistance to seniors and individuals with disabilities that enables them to live safely in their home instead of a nursing home. Yet with the proposed budget cuts, over 404,000 seniors and people with disabilities will be cut off from these important benefits. Immigrants and people of color are more likely to live at home and use their IHSS benefits  for personal assistance care (such as help with bathing and eating) than live in a nursing home. In contrast, however, the majority of nursing home patients are white. As over 60% of IHSS recipients aged 65 and older are people of color, the state’s proposed cuts will have a greater, more devastating impact on these communities and their families.

    As stated in a recent article from the National Senior Citizens Law Center (NSCLC) on the proposed IHSS cuts, no good alternatives exist for ethnic elders affected by these cuts.  Most people would rather live at home than be isolated and pay the high cost of a nursing home. Also, statistics show that ethnic elders often receive lower quality care in nursing homes than white elders, further contributing to the gap in health disparities and health care equality. In addition, California does not have enough nursing home beds to house all the people who will be cut off from their IHSS benefits if the proposed cuts go through. This means that people who are not able to pay for or find a nursing home for their required assistance with dressing, bathing, preparing food, etc, will be left to fend for themselves. The results can be devastating to ones health, quality of life, or even their ability to live. 

    These proposals only offer short-term ‘budget relief’ and would most likely cause a health crisis and undermine the stability of thousands of families who currently care for their vulnerable and elderly immigrant parents and grandparents.

    For more information on the proposed cuts, see our recent article:

    For updated information on the California budget, see:

    This article was edited in part from NSCLC’s article, California Budget Cuts Target Ethnic Elders.

  • 04Jun

    On June 3, 2009, Bonnie Burns, Training and Policy Specialist, testified on the need for greater consumer protections, standardization of policies and regulation of long-term care (LTC) insurance products and marketing practices. Her written testimony also includes a detailed discussion on Partnership policies and the unique situation and precautions needed in regulating and marketing a state-endorsed product.  Client case studies and highlights on rate increases from 2 major players in the LTC insurance industry, Conseco and Penn Treaty Network America, are discussed as well. 

    Senator Herb Kohl (D-WI) chaired this hearing entitled “Boon or Bane: Examining the Value of Long-Term Care Insurance.” Policymakers are investigating the role LTC insurance could play in financing our country’s growing LTC needs, as the strain of the recession affects both consumer and government budgets, and the gap between the long-term care services people require and the public and private programs to cover those services is growing wider. About 6 million people currently have LTC insurance. 

    The 4 other people who testified in this hearing were: Diane Rowland, Executive Vice President, Henry J. Kaiser Family Foundation; Sean Dilweg, Insurance Commissioner, Wisconsin Department of Insurance; Carol Cutter, Chief Deputy Commissioner, Indiana Department of Insurance; and Thomas Stinson, President, Genworth Long-Term Care.

    For more information on long-term care (LTC) and LTC insurance, see the LTC section of our website.

« Previous Entries   

Recent Comments

  • This is a great deal for Seniors in the "coverage gap" simpl...
  • Hi Mr. Lambert, Thank you for your post and sharing the lett...
  • below is a letter i wrote to speaker pelosi. i would like t...
  • Hi Mr. Prince, Thanks for your letter regarding your wife's...
  • My wife is 64 ½ years old. She is un-employed. Her health in...